Support
Questions, problems or ideas? Email support@benchmarksapp.com and we’ll get back to you, usually within a day.
How do I delete my account?
In the app, open the Profile tab and tap Delete my account. This permanently removes your account, ratings, comments, photos, favorites and check-ins. If you can’t open the app, email us from the address on your account and we’ll delete it for you.
How do I report a review, photo or person?
Tap the ··· menu on any review or photo and choose Report. We review reports within 24 hours. You can also Block someone from the same menu so you no longer see their posts.
Why does the app ask for my location?
Only while you’re using it: to check you in at a rink for your Rink Passport (you need to be within about 500 meters), to offer a check-in when you open the app at a rink, and to fill in your starting point in Game Day. We store only that you checked in at a rink on a day, never your location, and nothing is tracked in the background.
How does Game Day work out when to leave?
Puck drop, minus how early you want to be there, minus the drive. The drive time is estimated with typical traffic for that day and time; it doesn’t know about accidents, construction or closures on the day.
How are rinks rated?
Each person rates what they experienced: temperature, ice, locker rooms, parking, amenities and more. The rink page shows the averages, and yes/no questions only show a ✓ when most people agree.
A rink’s details are wrong, or a rink is missing
On the rink page, tap Suggest an edit. To add a missing rink, use the + on the Search tab.
I’m having trouble signing in
Email us at support@benchmarksapp.com from the address you signed up with and we’ll help.